![]() The "straighten your crown" message held a lot of meaning, for we had always joked that she was a queen, just like her mother. It was a gift to a sister who was struggling through a difficult time in her life, and I wanted to help, but I was hundreds of miles away. Our story begins with a simple bracelet with a simple message: straighten your crown. The situation should have been handled better and they have lost a customer, I will order this type of thing from ETSY or Oak and Luna! However, it was not my issue that an internal error created a problem for you, it is not my fault. I am not saying that the CSR was rude, he was not. Shameful! I am happy to share my emails if contacted. Don't offer a Lame Discount code - Why? my next purchase, I can't get what I ordered 3 weeks ago, isn't it obvious I am not happy, You have added insult to injury. The CSR noted they are working around the clock. If someone wants to cancel let them - Give them a partial REFUND! The sad thing is that I doubt that they have been started order. Listen and give customers some type of acknowledgment - Offer to correct things through offering expedited shipping 4. Notify people if something goes wrong - Apologize - customers should not have to contact you. Give Reasonable Shipping Dates - This one was 10-14 days (Originally - Order 5/3 - arrival 5/17-5/20) 2. I would not recommend this company, they do not stand by their service. I ordered from Oak & Luna and they are true to their dates. ![]() If are considering a custom necklace, order at least 1 month ahead. They need to apply a discount to my order. Given this service, I will never order again. The CSR (Kevin) then sent an email saying the refund was not possible and offered me 20% off on my nex order. ![]() I asked for a refund to allow them to time to deal with other orders. In a follow-up email, I was told by the CSR person (Kevin) to be patient that they were working on the order and we will notify you when its being shipped. I asked if I could get expedited shipping since the items were gifts. I turned to MiNT & LILY Customer Service and I traded several emails with online customer service, where I was told that the second half of my order "was skipped" and this affected my shipment date. They never sent an email informing me of the delayed shipment date or a reason. Items never arrived so, when I checked online on 5/20/22, the new timeline was in June 2022, a month after my date. Ordered several items before Mother's day for a Mid- May delivery timeline. See below- Quality ok - But the overall thing has been a letdown. But, I already about the replacement because I did not have faith in them because of the experience. Update- Shipment Arrived but no email? Upgraded from 1 start -Overall Blah, got my last items in the mail, sort of confused about what is going on with this company? Probably won't order again. Shipment Dates Vary -Weird Customer Service
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